Swiss Transcript is an audio and video transcription service, published by Swiss Machina Sarl, a Swiss limited liability company with a share capital of CHF 20,000, registered in the commercial register under number CHE-183.702.525, with its registered office at Route des Mosses 34, 1613 Maracon, Switzerland.
Person responsible for publication: Mr Cédric , founder.
Contact:
Hosting provider: INFOMANIAK NETWORK SA, a company incorporated under Swiss law, 26 avenue de la Praille, 1227 Carouge, Switzerland. VAT No.: CHE-103.167.648.
All data processing carried out as part of the services offered by Swiss Transcript takes place exclusively on servers located in Switzerland, thereby ensuring the application of strict Swiss standards for the protection of personal data.
These Terms of Use (the “Terms”) set out the terms and conditions governing the use of the services offered by the Swiss Transcript platform (the “Platform”), published by Swiss Machina Sarl (“Swiss Machina”), for its private and business customers (the “Users”).
Swiss Transcript provides an online service for automatic transcription and the generation of minutes/reports from audio and video files into text, accessible via a secure web interface hosted in Switzerland.
Through our platform, our customers can:
Swiss Transcript places strong emphasis on confidentiality and data security: all data is processed and hosted in Switzerland, without using foreign servers.
Use of the service is subject to acceptance of, and compliance with, these Terms. Any access to and/or use of the website implies the User’s full and unconditional acceptance.
Swiss Transcript bills its automatic transcription services per minute of processed audio/video. The base rate is CHF 0.20 per minute.
Payment is made per use, after the customer validates the quote automatically calculated based on the total duration of the imported files. No subscription or recurring fees apply to the per-minute offer.
Discounted credit packs and monthly or annual subscriptions are also available for more frequent needs or larger volumes, with decreasing rates. For higher volumes, the subscription price may average around CHF 3 per hour.
Payments are processed via the secure solution of our partner SaferPay / SixPayment, ensuring a reliable transaction for our customers and for us.
Using Swiss Transcript requires creating a personal account. When registering, the User undertakes to provide accurate, complete and up-to-date information, including their first name, last name and email address and, for business customers requesting invoicing, the company name and billing address.
Once registered, the User accesses their account using their email address and password. These credentials are strictly personal and confidential.
The User undertakes not to disclose them to third parties and to maintain a sufficiently strong password so that it cannot be guessed.
Swiss Machina reserves the right to temporarily suspend or permanently delete a User’s account, without prior notice or compensation, in the event of a breach of these Terms, abusive or fraudulent use of the service, provision of inaccurate information, or upon order of the competent authorities.
Each new User receives a free credit of 30 minutes of transcription, to be used during their first month of registration. Beyond that, or after the end of this period, use of the service becomes paid, in accordance with the pricing in force on the User’s subscription date.
The User undertakes to use the service in accordance with its purpose, for content for which they hold the necessary rights and which does not infringe public order, public decency or third-party rights.
The service is provided “as is”, without any guarantee of continuous availability or absence of errors. The generated transcripts require review by the User.
Swiss Machina implements appropriate technical means to provide a high-quality automatic transcription service. However, given the fully automated nature of the processing, Swiss Machina cannot guarantee a perfect transcript, free of errors or approximations.
Transcript quality depends on many factors such as the audio quality of the source file, accents, background noise and technical or specialised terms over which Swiss Machina has no control.
Therefore, the transcripts provided must always be considered a working basis requiring review and corrections by the User before any use.
Swiss Machina endeavours to maintain accessibility and proper operation of the Swiss Transcript platform 24/7. However, given the technical complexity of the service and its reliance on electronic communications networks, Swiss Machina cannot guarantee permanent and uninterrupted availability.
Access to the platform may be temporarily suspended, without prior notice or compensation, notably for maintenance, updates, in the event of a cyberattack, or at the request of the authorities.
Swiss Machina undertakes to minimise the frequency and duration of such downtime as much as possible.
Transcription is generally delivered within a few minutes after payment validation by the customer, thanks to our state-of-the-art algorithms.
Processing time may vary slightly depending on the duration and audio quality of the source files.
Swiss Transcript makes every effort to provide the best possible transcription quality. Nevertheless, service performance may be affected by the audio quality of the source files provided by the customer.
In the event of a total transcription failure attributable to a malfunction of our platform, the customer will be fully reimbursed by way of a credit of an equivalent amount on their account, usable for future services.
These provisions do not apply in the event of poor audio quality of the source files provided by the customer, who remains responsible for ensuring that their files are suitable for our service.
The User assumes full responsibility for the content they submit for transcription. They undertake to process only files for which they hold the rights of use.
Providing the service requires the processing of personal data, carried out in accordance with our privacy policy.
The servers are located exclusively in Switzerland. The data is not subject to any transfer outside Swiss territory and benefits from a high level of protection in line with Swiss legal requirements.
Swiss Transcript places the highest importance on the confidentiality and security of its customers’ data:
All processing complies with Swiss and European legal requirements (FADP/LPD, GDPR).
All components of the Swiss Transcript platform (software, algorithms, interfaces, etc.) are the exclusive property of Swiss Machina and are protected as such by intellectual property laws.
Any partial or total reproduction or representation without authorisation is strictly prohibited.
However, the source files submitted by Users and their transcripts remain their exclusive property. Swiss Machina acquires no rights over such content and may use it only strictly for the purpose of performing the transcription service, with the User’s consent.
To continuously adapt to Users’ expectations and comply with legal developments, Swiss Machina may modify these Terms.
Any new version will apply immediately upon publication on the website www.swisstranscript.ch, for both existing and new Users.
We therefore invite Users to regularly consult the latest version of the Terms available online.
By continuing to use Swiss Transcript after the Terms have been modified, the User unreservedly accepts the new version. If the User does not agree with these changes, they may request closure of their account at any time.
These Terms are governed by Swiss law.
In the event of a dispute, the competent courts are those of the Canton of Vaud, Switzerland.
By using the Platform, the User acknowledges having read these Terms and accepts them without reservation.
Swiss Machina Sarl, operator of the Swiss Transcript platform, places great importance on protecting your personal data in accordance with the Swiss Federal Act on Data Protection (FADP/LPD) of 25 September 2020, as well as the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016).
This privacy policy informs you about the nature of the data we collect, the purposes of its processing, and your rights in this regard.
The controller of your personal data is:
Swiss Machina Sarl
Route des Mosses 34
1613 Maracon
Switzerland
Email:
We collect and process the following categories of personal data:
Processing of this data is necessary to:
Processing of your personal data is based on the following legal bases:
Your personal data is retained for the following periods:
Your personal data is communicated exclusively to the following recipients:
Content (files and outputs)
The following content is never transmitted to third parties:
Technical, billing and transaction data
Certain technical data (e.g., logs), billing data and transaction data may be processed, only where necessary for operation of the service, by:
acting as processors, under our instructions and subject to confidentiality and security obligations.
Authorities may also receive certain data where required by law.
We do not transfer your data outside Switzerland.
We implement appropriate technical and organisational measures to ensure the security of your personal data, including:
In accordance with applicable data protection laws, you have the following rights:
To exercise these rights, please contact us at:
You also have the right to lodge a complaint with the competent data protection authority.
Our website uses cookies to improve your user experience. For more information, please consult our cookie policy available on our website.
We reserve the right to modify this privacy policy at any time. The updated version will be published on our website, and we will inform you of any material changes.
For any questions or requests regarding this privacy policy or the processing of your personal data, please contact us at:
Last updated: January 2026
